Mercury Integration Hub orchestrates workflows across systems, teams and suppliers. It connects ITSM and OTSM platforms and keeps the data and process rules used by each platform aligned.
An API integration layer normalises data and maps statuses and rules between platforms. The solution keeps ticket progress in sync and coordinates work across everyone involved, including retries and escalations when errors occur.
Key features include:
- An API bridge layer connecting platforms and applications
- Data normalisation and status mapping
- Synchronisation of ticket priorities, assignments and progress
- Workflow coordination across teams and suppliers
- Management of escalations, retries and notifications
- Microsoft Teams war room activation
- Data collection to support analytics
Mercury Integration Hub reduces data inconsistencies and manual handovers, helping teams manage workflows consistently and track progress from start to finish.
Who it’s for
Mercury Integration Hub serves industrial and manufacturing businesses, healthcare providers, logistics and transport companies, energy and utilities, public sector organisations, telecommunications providers, and banking and insurance.
