Mercury Welcome Center is a comprehensive, modular, and scalable AI-based Contact Center solution designed for the advanced, integrated management of voice, video, and data through a unified, multichannel dashboard. Each module can be activated for specific operators based on the services they handle.
It includes features such as Automatic Call Distribution (ACD), Interactive Voice Response (IVR) with automatic customer record retrieval from CRM and ERP systems, Chatbots, Text-to-Speech (TTS), Automatic Speech Recognition (ASR), advanced outbound tools with analytics and AI bots, “call-me-back” options, and social media integration.
Available worldwide, Mercury Welcome Centre is a reliable, remote, and autonomous customer service platform delivering efficient support focused on customer satisfaction.
Discover the integration modules for Mercury Welcome Center!

