Mercury Voice Analytics is a user-friendly telephone billing software. This platform records data related to phone calls made from the company’s phone system and generates detailed reports. These reports include valuable information such as:
- Overall Statistics: number of incoming, outgoing, and missed calls; average duration; response time, and so on;
- Performance Evaluation: individual operator performance, call resolution times, customer satisfaction levels, and other metrics;
- Real-Time Data and Filters: an interactive dashboard allows users to view real-time information and filter data to gain specific insights.
Discover the integration modules for Mercury Voice Analytics!

