LION® PRO Collaboration is the suite of managed services delivered remotely, specifically designed for the optimization and implementation of Collaboration systems. Longwave’s Network Operations Center (NOC) monitors and manages the UC infrastructure in real time, 24/7, preventing malfunctions by taking the appropriate countermeasures in the event of anomalies and failures, and mitigating or reducing their impact on operations.
The service is dedicated to on-premises Collaboration infrastructures based on Cisco Unified Communications Manager (CUCM) technology
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Advanced Proactive Monitoring
The Advanced Proactive Monitoring service implemented in LION® PRO uses advanced technologies to continuously and proactively monitor the Collaboration infrastructure.
This monitoring makes it possible to detect any malfunctions, service interruptions, or access issues affecting AV tools and UC technologies before they can cause slowdowns or operational disruptions. In this way, the service ensures that business teams can collaborate efficiently and seamlessly, maintaining a high level of productivity and communication.
Incident Management
The LION® PRO Incident Management service, specifically designed for the Collaboration environment, enables rapid and effective management of incidents related to corporate collaboration tools.
When malfunctions and disruptions occur in UC systems and Modern Workplace technologies, the NOC Team intervenes promptly, handling the issue and minimizing its impact on business communications and collaboration.
Change & Configuration
LION® PRO Change Management in the Collaboration domain ensures rapid, structured, and secure management of changes to UC tools.
Every intervention—such as communication software updates, the configuration of new devices, or changes to access settings—is carried out following standardized procedures to minimize potential risks.
Changes are implemented both in response to technical issues and proactively, with the aim of continuously improving the performance and reliability of collaboration systems, ensuring that teams can work in a stable and high-performing environment.
