Each Contact Center solution enables the organization and analysis of incoming and outgoing contacts.
An inherent part of PBX solutions and fully integrable with external solutions, Longwave’s Contact Center solutions guarantee:
- multichannel capability;
- ACD and IVR or TTS services;
- integration with corporate applications to provide advanced services such as time slot, contact and on-call management;
- real-time reporting to ensure complete performance visibility.
Select the solution you want to explore further
Mercury Welcome Center
Mercury Welcome Center is a complete, modular, and scalable AI-based Contact Center platform for advanced, integrated management of voice, video, and data through a single omnichannel dashboard.
A focal point that is always available in smart, autonomous mode, enabling efficient Customer Service focused on customer satisfaction, even across worldwide operations.
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Customer Service Platforms
The Customer Service platforms implemented by Longwave enable companies to provide customers with the answers they need at remarkable speed, ensuring the best possible omnichannel experience.
Time savings and reduced stress for agents are among the other key strengths of these new tools.
Artificial intelligence is a core factor, both in the creation of self-service contact systems and in supporting agents, significantly simplifying their work.
